How long will it take before I receive my test results and the doctors comment in a consolidated report?

Test results will be sent out to you on an ongoing basis as they have been analyzed and we have received them from the laboratory. The final comment by doctors will only come when all test answers have been received from laboratory, provided it is included in your analysis. Some samples are not analyzed on a daily basis, examples of these are allergy, hormones and some minerals and therefore there can sometimes be a delay before you receive the final report with the doctors comment.

Normally, test results are sent to you within 1-5 business days (non-holiday weekdays, Monday to Friday). If more than 5 business days have passed since you provided your sample and you still have not received any results, you are welcome to contact our customer service team. If there is an issue with your sample that prevents it from being analyzed or if an error occurs during the analysis process, our goal is to inform you as soon as we are notified and provide any necessary follow-up actions.

Tests with longer processing times:

Some analyses may take longer than five days to process. This can be due to samples needing to be sent to another location for analysis or because the test is not performed on a regular weekly basis. Transportation and specific analytical methods may therefore cause a delay in receiving your test results.