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Testmottagningen.se terms of purchase

1. Company information

Testmottagningen.se is operated by 19Plus AB, Själagårdsgatan 9, 111 31 Stockholm, (org no. 556983-2750). 19Plus AB is a registered care provider and is under the supervision of the Inspectorate for Care and Care (IVO).

2. Your privacy

When you purchase from us, you also consent to the processing of your personal data in accordance with our privacy policy at Testmottagningen.se. Please read it through here .

In order for us to be able to fulfill our service and our commitments to you as a customer, we collaborate with external partners, who are also our personal data assistants, such as laboratories for sampling and analysis, hired healthcare staff and doctors for results and assessment, IT provider services such as e.g. . communications and offers to you via email and SMS. All of our partners who in any way have access to personal data have, through personal data processing agreements, committed to treat personal data with confidentiality.

3. Services

Testmottagningen.se offers services in sampling and biomedical blood analysis as well as issuing test results with medical assessment and, if necessary, follow-up calls.

Testmottagningen.se reserves itself for any errors in the information on Testmottagningen.se. To be able to use the service, it is required that you have a Swedish social security number or coordination number and that you are over 18 years of age (of legal age).

Testmottagningen.se does not provide healthcare, so Testmottagningen.se's services can only be used as a supplement to traditional healthcare. In the event of concern and the need for medical care, you should first of all contact your GP, health center or emergency medical care. By analyzing samples alone, it is not possible to determine whether a person is healthy or ill, therefore it is important that you also contact regular healthcare just as usual if you experience any symptoms that indicate illness.

Exam answers are presented digitally, the service used to present exam answers is called zample™, (app.zample.com). To take part in the test answers, you need to have an account in zample™. The zample™ account is free.

4. Prices

The service is priced in Swedish kronor. Testmottagningen.se reserves the right to adjust prices from time to time. Testmottagningen.ses prices for health tests and health checks as well as the sampling fee are the same even if sampling could not be carried out or if analysis could not be carried out at one of our affiliated partners for the chosen local laboratory. This also applies when purchasing a code for the purpose of giving away as a gift card. Testmottagningen.se is not responsible for technical errors caused by the laboratory used for sampling and/or analysis.

Testmottagningen.se complies with the Consumer Purchase Act (2022:260).

5. Payment and Fees

For services as health tests and health checks where sampling takes place physically at connected local laboratory, you pay online via Testmottagningen.ses payment service, "Klarna Checkout". For each order and individual sampling occasion, an Testmottagningen.se administrative sampling fee of a total of SEK 150 is added. The fee is always the same regardless of the number of ordered health markers for which you wish to receive a test result.

Through the payment service Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, you are offered to pay via the following payment options:

  • Bank transfer - payment is made by debiting your account immediately after placing the order.
  • Pay Directly - automatic withdrawal from your bank account (direct debit) which is debited within 2 banking days of your purchase. Terms and conditions for direct debit can be found here.
  • Pay within 30 days, read terms here.
  • Account - split the payment with Klarna's account credit, read the conditions here.

    • The payment options that you are currently offered via Klarna Checkout are direct payment via your bank, card payment, Swish, partial payment and invoice. The invoice is preselected where possible. When paying invoices via Klarna, Klarna's current invoice terms and conditions apply at all times. Currently, Klarna's invoice terms are; 30 days credit, a reminder fee is added in case of non-payment. If you shopped for less than SEK 60, SEK 29.00 is added, and if you shopped for SEK 60 or more, SEK 60.00 is added in reminder fee. Also a late payment interest corresponding to 24% plus the reference rate determined by the Riksbank at any time.

    Klarna Checkout is a payment service that is free to use. This means that you as a customer do not have to pay any fee to use the service. However, it is important to note that taxes or fees may apply depending on the payment option you choose. For more information about these fees and terms, you should review the specific payment terms for the option you choose.

    Klarna reserves the right to add or remove payment options from Klarna Checkout at any time. This means that available payment options may vary depending on the time you use the service.

    You can find more information about Klarna at Klarna.se and all terms and conditions can be found here.

    6. Booking and activation of e-referral

    After completing the purchase, you will receive an email from us containing a code. The code is used to activate the referral via your zample™ account (app.zample.com). The code can also be given away as a gift card, read more below.

    We reserve the right to change or cancel your booking or purchase if we do not believe we can fulfill the service adequately. We will then notify you of this immediately via e-mail and/or telephone.

    7. Validity of the referral

    The code sent to your email after the purchase is completed is valid for three (3) months from the date of purchase. This means that you need to activate your referral with the code within this three month period. Once the referral is activated in your zample™ account, it is then valid for five (5) months from the day you activate it. If you do not carry out sampling at a laboratory or via Testmottagningen.se within five months, the purchase will expire and the referral will cease to be valid.

    8. Analysis

    Analysis of health tests and health checks takes place at affiliated laboratories.

    Antibody test and immunity profile for Covid-19 is performed with sampling through a blood sample, finger prick. The blood is analyzed by the machine manufacturer Attana AB and the result is sent to you digitally within seven (7) working days.

    9. Test results

    To take part in the test answers and any statements, you need to have or create an account in the zample™ test answer service. To log in or create an account, visit app.zample.com. After completing the purchase, you will receive an email from us with these instructions.

    Test answers are continuously sent to you via your account in zample™ after the analysis is complete, within 1-5 working days (holidays: Mon-Fri) you should have received all your test answers, this will be notified via email. A doctor's report on all test results or only abnormal test results can then be requested via your account in zample™ if this is included in your selected analysis. In the event that one or more possible test answers are significantly deviant, you will also be called.

    10. Gift cards

    After a purchase, an activation code is sent to you via email. You can give this activation code as a gift card, which is valid for three months. The recipient then uses the activation code to activate the referral after creating an account in zample™. If the activation code is not used within the specified time frame or sampling is not completed within the specified period, the gift card will lose its validity and the referral will be void.

    We do not replace stolen or lost gift cards including the associated activation code.

    11. Right of withdrawal and complaint

    You always have the right to withdraw from this agreement without giving any specific reason within 14 days before starting the test/event. broken packaging or sampling. However, if you have already completed a test or sampling, you cannot withdraw from the contract. If you have not carried out tests or samples within 14 days from the date of purchase and wish to withdraw from the contract, we will refund the payment we have received from you.

    Extended Return Policy for Christmas Gifts

    Purchases made between December 1 and December 16 come with an extended return policy valid until December 31, 2024. After December 16, the standard return policy applies as stated above.

    The refund will be made as soon as possible without delay, but no later than 14 days from the day on which we are notified that you have changed your mind. We will use the same payment method for the refund that you used for purchase. The refund will not cost you anything. The cancellation period expires 14 days after the order date.

    If for any reason you are dissatisfied with the service you have purchased from us, you are welcome to contact our support and express this. If something has happened to your samples along the way that they have become unusable, we will replace you with a new test. If you want to exercise the right of withdrawal or make a complaint, you must send an e-mail to our support at [email protected] and describe your case.

    12. Contact and customer service

    For questions, canceled purchases, complaints or complaints, please contact us at [email protected].

    13. Cookies

    By using Testmottagningen.se's services and Testmottagningen.se's website, you as a "User" agree to Testmottagningen.se's use of cookies. Read our cookie policy here .

    14. Force Majeure

    Force Majeure such as war, extensive labor dispute, blockade, fire, environmental disaster, serious spread of infection or other extent and/or cause beyond the control of the party and which prevents the party from fulfilling its obligations and releases the party from this. Such exemption also applies on the condition that the business cannot be conducted under these conditions either. The other party must be immediately notified of circumstances that can be applied by this provision.

    15. Views and Complaints

    We are constantly working to improve our business. If you are dissatisfied with the service we offer, you are welcome to contact us directly at [email protected].

    16. Disputes and Laws

    Swedish law shall be applied to all purchases according to these terms and conditions.

    Last updated on January 2, 2024.